TOUR POLICY, TERMS, AND CONDITIONS AND OUR RESPONSIBILITY 

MINIMUM REQUIREMENTS, DEPOSITS, AND PAYMENTS DUE:

All our tours are based on a minimum of 22 passengers per bus. Sun Ice Tours reserve the right to cancel a tour with a total 100% refund to our clients should we fall below the 22 paid minimum amount of passengers. We require FULL PAYMENT on tours under $700.  On tours over $700, you can make a minimum of $250 per person deposit with the balance due 60 days before departure. Trip Cancellation is recommended to cover you for the FULL AMOUNT, not just the deposit. Our tours include TICKETS to events that are NONREFUNDABLE.  Final payments and names must be submitted to Sun Ice Tours 60 days before departure.  Our cut off for our suppliers is 45 days before departure to guarantee their services. If you need to cancel a tour and do not have insurance we will accept a replacement passenger, there will be no penalties assessed to make a name change. 

Travel insurance is not mandatory however we strongly recommend the purchase of comprehensive travel insurance (Medical Insurance, Cancellation Insurance, or Tour Package Insurance on all our tours to protect you against unforeseen circumstances that might come up before departure causing you not to be part of our group departure).  Group departures depend on a minimum attendance of passengers for them to run.  See the Travel Insurance tab above or contact a travel insurance provider of your choice.   You must take out insurance on the FULL TOUR PACKAGE AMOUNT at the time of booking not just the deposit. 


TOUR OPERATORS RESPONSIBILITY CLAUSE:
Sun Ice Tours Inc. acts only as agents for supplying services, accommodations, tickets, transportation and other matters referred to or stated in our brochures, website or other publicized material.  We are limited and subject to the conditions imposed by any person, firm or company concerned including carriers, innkeepers, concert promoters, sports teams, and ticket brokers. Sun Ice Tours Inc., its servants, agents, and tour representatives are not responsible or liable for any mall-performance or no performance by the same. Services, timetable, itineraries, transportation, tickets, accommodations, travel or other arrangements and any other matters connected herein are subject to change without notice and are at the discretion of Sun Ice Tours Inc.

Sun Ice Tours Inc. shall not be responsible or liable for any loss, damage, expenses, injury, theft, accident, delay, irregularity or inconvenience occasioned by or to any person or party whenever, wherever, or how-so-ever. The same shall occur and without limiting the generality of the foregoing whether the same shall arise from or be occasioned by the representatives or otherwise. In the event of a cancellation of a tour by Sun Ice Tours Inc. all payments will be refunded less any administration fees, service fees, commissions or unrecoverable expenses paid to our suppliers in advance related to the reservation. Sun Ice Tours Inc. expressly reserves the right to reject any person(s) as members of a tour at any time during the tour if the company deems his/her conduct detrimental to or incompatible with the interest, harmony, comfort or well-being of the tour. A refund covering the unused portion of the tour will attempt to be made but without further obligation, responsibility or liability on the part of Sun Ice Tours Inc. Any responsibility or liability to Sun Ice Tours Inc. herein is expressed excluded by any matter or cause beyond its control including but without limiting the generality of the foregoing: fire, explosions, weather, acts of God, accidents, supply, riots, strikes, insurrections, emergencies, catastrophes, government intervention, pandemics, border closures or controls beyond our control. This contractual relationship shall be governed and administered by the LAWS of the PROVINCE OF MANITOBA.

CANCELLATION POLICY:
Our tours are 100% nonrefundable and we recommend everyone purchase Trip Cancellation or Tour Package Insurance within 72 hours of initial payment to protect not only you but the group departure as well.   Our tours are made up of nonrefundable components that make up a group departure that is dependent upon each other to make a tour package.  Tickets to sporting events, concerts, and theatrical performances are all non-refundable.  The hotel and bus charters also require a minimum amount of passengers to obtain group rates. If we fall short of the minimum the tour is not guaranteed and the tour is canceled.     Unlike airlines that just sell seats and operate regardless of the number of people on board, bus tours rely on your participation as part of the group to guarantee the departure.  Tour packages are however transferable to someone else with no cost to you if you do not take out cancellation insurance.

Once you book a tour we recommend you purchase Trip Cancellation or Tour Package Insurance on all tours within 72 hours of the initial payment for the total amount of the tour cost, not just the deposit.  Deposits form just part of the tour package that is 100% non-refundable.  All tours canceled by us or by our passengers require they be in writing to us and to the insurance provider you choose.  

  • If Sun Ice Tours CANCELS a tour due to lack of bookings before achieving the minimum 22 passengers required, we refund the entire tour in full without penalty to our passengers.


  • If the Event Organizer POSTPONES an event before departurethe tour will be on hold until the event is rescheduled and a new date is announced.  If you are not able to attend the rescheduled date and have purchased trip cancellation insurance you can submit a claim for your refund with your insurance provider and the group will continue as if you are still part of the group to make up the group requirement. If you do not purchase TRIP CANCELLATION insurance and you cannot make the rescheduled event, you will forfeit the full cost of the tour, not just the deposit. Once the new date is rescheduled and announced you will be invoiced for the balance owing on the tour so it can proceed as planned.


  • If the Event Organizer (not Sun Ice Tours) CANCELS an event before departure, we will attempt to recover all funds paid in advance to the hotels and bus company and reimburse you accordingly, less an administration fee that we are not able to recover.  


  • If the Event Organizer (not Sun Ice Tours) CANCELS an event after departure, we are still committed to the bus charter and hotel rooms as they are not part of the event organizers event, but still part of the tour package.  We will continue to use their services and complete the tour.  Sun Ice Tours will attempt to recover any ticket costs associated with the event and refund whatever portion we can recover.   Eg:

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                   The concert is canceled after we have departed and the performer(s), team, or group, etc are unable to perform due to their death.

                 Or the event is postponed and rescheduled while we are on tour and rescheduled to another date in time that is beyond our time

                 allotted on the tour.  

                 

  •  If the Event Organizer reschedules the event and it takes place but we are not able to travel on that date because the border is closed.  We will cancel the hotel and bus transportation and refund you the portion we are able to recover less any administration fees, deposits, commissions, etc that we are not able recover due to the cancellation.   Hotels are paid in advance as are the tickets and bus company. If the border closes because of a snow storm or government intervention we may not be able to recover any of those funds.  You can claim these non-refundable expenses on your trip cancellation insurance as an unrecoverable expense due to the interruption by government intervention or trip interruption due to weather, etc. etc.


   
Understand that we do not plan on cancelling any of our tours and that we rely on your reservations as a vital part to guarantee the departure. Without your participation, it puts the group departure at risk of not operating.   This is a risk  for all bus tour companies and why all our tours are non-refundable.  All bus 

tours depend on you being part of the group and why it is imperative you purchase trip cancellation insurance to protect the group departure and your investment in the tour.   Visit our website under the Travel Insurance tab for more information on how to purchase.

BORDER CROSSING:    
Passports, Nexus Cards, Enhanced Drivers Licence and Treaty Cards are now mandatory for crossing into the United States. Do not leave home without one.  If you have a criminal record, please contact US Border Patrol at Pembina, N.D.  (701) 825-5800 for more information or questions about your past criminal record. If you are not allowed into the United States it will be your responsibility to arrange transportation back home. There will be no refund if you are detained or not allowed. Do not bring any fruits or vegetables on our tours when crossing the border as they are illegal and you could be subject to a fine. 

BORDER INSPECTION:  

Passengers are required to disembark our motorcoach to perform mandatory custom clearance procedures. Delays may occur beyond our control and Sun Ice Tours Inc. makes time provisions to allow for a reasonable border inspection process. However, if we are delayed beyond the time allotted on our itinerary, Sun Ice Tours and its directors will attempt to alter the itinerary to accommodate the delay to arrive at our destination on time.   

Proper Passenger documentation is required and it is your responsibility to be acquainted with relevant rules and regulations in force at the time of travel. Passengers are sometimes required to carry all of their personal belongings including luggage to and from our motorcoach for inspection by customs officers. Be prepared to declare any items of value that you are bringing into the United States or Canada. Articles brought into the United States and Canada are subject to duty and internal revenue tax. Visitors to Canada are allowed other exemptions please read know before you go on our website under

Border Information

TRAVEL TIMES RULES AND POSSIBLE DELAYS
Our drivers are regulated by the Department Of Transportation for the number of hours they are allowed to be on duty driving.   These are strict regulations and buses are monitored by GPS systems log.  Our itineraries allow for their allowable driving hours, however, sometimes we are on a tight schedule to arrive at an event and return to our hotel at the end of the day.   If we are delayed we will alter the itinerary to accommodate the delay and the drivers log.   In some situations, this alteration is beyond their allotted driving time and we ask for your patience regarding delays beyond anyone's control.   This includes delays at border inspection, road conditions, snowstorms, vehicle malfunctions, weather, traffic, game delays, concert delays, and any other possible situations that will cause us to miss a scheduled event.   
If we are late for a game or a concert we ask for your patience regarding situations that are beyond our control.

Sun Ice Tours Inc (1983)

" Experience a Vacation to Remember "


OUR PHONES HAVE BEEN DISCONNECTED UNTIL FURTHER NOTICE

sunicetours@shaw.ca